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Customer service

What's the Certified Copy Center?

The Certified Copy Center is the system used by the Patent and Trademark Copy Fulfillment Branch (PTCFB) to distribute certified copies and uncertified copies of published patent and unpublished patent and trademark documents for official and personal use. The PTCFB is attesting that documents are true copies of records from the agency. Authentic certified copies have a gold seal and signature of an authorized USPTO certifying officer. Learn more about the Certified Copy Center.

Check out our FAQs page where you will find answers to common questions on how to use the Certified Copy Center for ordering certified documents.

Have order issues or questions?

We're here to help you! Customer service is available Monday through Friday, except on federal holidays.

Ordering and general questions

Hours: 8:30 am – 5 pm ET

Toll free 800-972-6382 Local 571-272-3150 Email dsd@uspto.gov

USPTO.gov account and payment customer service

Hours: 8:30 am – 8 pm ET

Toll free 800-786-9199 Local 571-272-1000 TTY 800-877-8339 USPTO.gov account email MyUSPTO@uspto.gov Payment help email FeesHelp@uspto.gov

Want published or unpublished documents?

You need certified documents but which ones, published or unpublished? Here's some information to help you decide.

Published documents are available to the general public. These include patent and trademark documents from the USPTO databases. More

Unpublished documents are documents that are not available for public inspection and requires you to provide proof of entitlement. More

What is entitlement verification?

I want to order unpublished documents, but what is the entitlement verification verses ordering?

Entitlement verification allows you to order unpublished documents online by uploading the proper documentation, such as a power to inspect or a power of attorney for the requested record. To order the requested documents, you must have an approved request. After entitlement approval, you will then have 72 hours to pay for your requested documents. If denied, you will receive cancellation notice with the reason and potential follow up actions. More

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This is a United States Patent and Trademark Office (USPTO) computer system, which may be accessed and used only for official Government business by authorized personnel. Unauthorized access, actions, use, modification, or disclosure of the data contained herein or in transit to/from this system constitutes a violation of the Computer Fraud and Abuse Act, Pub. L. No. 99-474, codified at 18 U.S.C. §1030, state criminal and civil laws, and may subject violators to criminal, civil, and/or administrative action and penalties. Regardless of geographic location, authorized use of this system must comply with USPTO policy, as documented in the USPTO AAO 202-737 (Limited Personal Use of Government Equipment), AAO 212-4 (Information Technology Security Policy) and the USPTO Rules of the Road. Unauthorized use or actions exceeding authorized use of USPTO systems will be investigated, and, when appropriate, official sanctions will be imposed. All data contained on USPTO computer systems is owned by the USPTO, and may be monitored, intercepted, recorded, read, copied, captured, and disclosed in any manner by authorized personnel. THERE IS NO RIGHT OF PRIVACY IN THIS SYSTEM. System personnel may give to law enforcement officials, for investigation and prosecution, any potential evidence of crime found on USPTO computer systems. USE OF THIS SYSTEM BY ANY USER, AUTHORIZED OR UNAUTHORIZED, CONSTITUTES CONSENT TO THIS MONITORING, INTERCEPTION, RECORDING, READING, COPYING, CAPTURING, AND DISCLOSURE. Suspected access violations or policy infractions should be reported to the USPTO Service Desk at (571) 272-9000.